FAQ

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions.

Personalize your jewelry the way you want. This section explains our order process, customization options, and timeline.

Can I order over the phone?
Yes, absolutely! You can place your order by calling our customer care team at +91-98765-43210. Our representatives will guide you through the ordering process, available designs, and secure payment options.
I am having difficulty placing an order?
No worries — our support team is here to help! If you experience any technical issues or payment errors, simply reach out to us at support@fanzastore.com or via WhatsApp. We’ll assist you step-by-step to complete your purchase.
What if my order is incorrect?
In the rare case that you receive the wrong product, please contact us within 48 hours of delivery. We’ll arrange a quick replacement or exchange after verifying the order details. Fanza ensures every item is thoroughly checked before shipping.
How standard are the products you are selling?
All Fanza jewelry pieces are crafted by certified artisans using hallmarked gold and premium materials. Each product undergoes a triple quality check to ensure it meets our high design and purity standards before it reaches you.
Where do your products come from?
Fanza’s jewelry is proudly designed and handcrafted in India, with select pieces sourced from trusted design partners across the globe. Our filigree, kundan, and stonework collections are made by skilled local artisans.
What are your customer reviews look like?
Our customers love the craftsmanship, packaging, and service quality! You can explore genuine reviews on our product pages and Google listing, where Fanza maintains an average rating of 4.9/5 for product satisfaction and delivery experience.