Fanza – Privacy Policy

Last updated: November 30, 2025

This Privacy Policy explains how Fanza ("we", "us", "our") collects, uses, stores, shares and protects personal information when you use our website or services. Please read carefully.

1. Information we collect

• Account & purchase data: name, email, phone number, billing & shipping address, order details.
• Payment data: payment method identifier and transaction details processed by third-party payment providers (we do not store full card numbers).
• Device & usage data: IP address, browser type, pages visited, referral source, cookies and analytics data.
• Customer communications: messages, support requests, reviews and feedback you send us.
• Marketing preferences: consented email/SMS preferences and unsubscribe status.

2. How we use your information

• To process and fulfil orders, send confirmations and manage delivery.
• To process payments via trusted third-party providers.
• To provide customer support and respond to inquiries.
• To improve our website, products and services using analytics.
• To send marketing communications where you have consented. You can opt out anytime.
• To detect and prevent fraud, abuse, or other illegal activity.

3. Legal bases for processing

Where applicable (for users in jurisdictions such as the EU), we process personal data based on:

• Contract performance — to fulfil your orders and provide services.
• Legal compliance — to meet legal or regulatory obligations.
• Legitimate interests — for fraud prevention, site operation and service improvement.
• Consent — for marketing communications and non-essential cookies where required.

4. Sharing and disclosure

We may share information with:

• Service providers and processors (payment gateways, couriers, hosting, analytics) who act under contract and only as instructed by us.
• Law enforcement or regulators when required by law or to protect rights and safety.
• Third parties if you choose to integrate or share via social features or external services.

We do not sell personal data to third parties.

5. Cookies & similar technologies

We use cookies, web beacons and similar technologies to operate the site, analyse usage and support advertising. You can control cookie settings in your browser; some features may not work if cookies are disabled.

6. Data retention

We retain personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, or enforce agreements. Typical retention periods:

• Order & transaction records: as required for accounting and tax (commonly 3–7 years depending on jurisdiction).
• Account information: while the account is active and for a reasonable period after closure to meet legal needs.
• Support and communications: until the matter is resolved, then for a limited period for reference.

7. Security

We implement reasonable technical and organisational measures to protect personal data against loss, misuse or unauthorised access. However, no internet transmission is fully secure; we cannot guarantee absolute security.

8. International transfers

Your data may be transferred to, stored, and processed in countries other than your country of residence. We take steps to ensure adequate protections (e.g. contracts with data processors) where required by law.

9. Your rights

Depending on your jurisdiction, you may have rights including:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: ask us to delete personal data (subject to legal exceptions).
• Restriction or objection: ask us to limit processing or object to certain processing.
• Data portability: request your data in a commonly used format.

To exercise rights, contact us at the email below. We will verify your identity before responding and will comply within applicable legal timeframes.

10. Children

Our services are intended for people aged 18 or older. We do not knowingly collect personal data from children under 18 without parental consent. If we learn we have collected such data, we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates the policy's effective date. Continued use of our services after changes indicates acceptance.

12. Contact

For questions, requests or privacy concerns, contact:

📧 it.fanzafashion@gmail.com
📍 Francis Road, Thekepuram Kuttichira, Kozhikode, KL, 673001, India

If you are in a jurisdiction with a supervisory authority (for example, the EU), you may also lodge a complaint with that authority.